SISSEL SECHER-NIELSEN
Service and digital designer
DIGITAL POST
The Danish law requires all citizens above the age of 15 and with a CPR number to receive letters from public institutions in a digital form. Citizens who are not able to use Digital post can apply for exemption. In 2014, 476,00 Danes were released from receiving Digital Post - indicating that many are affected by this governmental initiative.
The focus of this project has been to examine the elderly's challenges and problems associated with Digital Post, and explore how to design a digital concept to smoothen the transition from analogue to digital letters.
The result of the project was a prototype called The Digital Binder. The prototype consists of a binder with a build-in screen on the left side and clickable labels on the right side. Instead of using NEM-ID, the user will just have to scan a finger to login and read the received letters.
The design of the binder is supposed to help users associate Digital Post with their analogue practice, and hereby feel more comfortable and confident using the service and reading letters.
SKILLS OBTAINED
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Fieldwork (interviews, observations): Interviews were made both with elderly who receive Digital post and not. Furthermore, observations were made at a course about Digital Post to elderly and home observations were made at elderly to observe their habits in relation to receiving and storing letters.
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Prototyping: Interface of the concept was created in Photoshop and made interactive with an application called POP.
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Concept development: The focus has been on how to emphasise the feeling of embodiment by integrating affordances in our design and build on some of the target group's already existing gestures.
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Scenario-based design: Home observations were made as scenarios to help the understanding of how the elderly receive and save letters currently.
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Storyboard: A storyboard (on the right) with the concept was created to make a video about the concept.
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Video production.